As a global financial services leader, Visa faces increasing pressure to innovate quickly while maintaining specialized expertise in complex payment systems. This is particularly challenging in the Polish market, where the payment professional community is remarkably small, especially in Warsaw, where most operations are based.
Objective
Operating a vast business network connecting 14,500 financial institutions in over 200 countries, Visa needed highly skilled specialists who could understand the intricacies of the payment world. The traditional recruitment approach wasn’t working – the talent pool was too limited, and the specialized knowledge was too scarce.
Partnering with Neontri allowed Visa to bridge this critical expertise gap. As an outsourcing provider, we aim to deliver not just technical talent but payment industry specialists who can hit the ground running from day one.
Solution
We began our partnership with Visa in 2020 when they reached out to us for help recruiting an analyst for their client. Fortunately, we already had the perfect expert in our vast network who matched their requirements, allowing us to respond immediately to their request.
Our collaboration went beyond simply filling their positions. Over the years, our relationship has evolved into a comprehensive talent solution with distinct engagement models that provide Visa with both immediate expertise and long-term staffing options.
Staff augmentation
IT staff augmentation or body leasing is our most common model, where professionals have agreements with Neontri but work directly with Visa. This approach provides financial institutions with specialized expertise without the administrative burden of direct employment, eliminating repeated onboarding cycles, preserving institutional knowledge, and maintaining continuity across critical projects.
What distinguishes our partnership is the remarkable sustainability of these placements. The specialists we provide become deeply integrated with Visa’s teams, developing valuable domain expertise. Our relationship consistently extends well beyond the initial terms, reflecting both the quality of our talent-matching capabilities and Visa’s ongoing satisfaction with our services.
Recruitment Process Outsourcing
Under the Recruitment Process Outsourcing (RPO) model, we manage the entire recruitment cycle, from job advertising and resume screening to interviewing, vetting, and HR tasks. This comprehensive approach streamlines Visa’s talent acquisition efforts while addressing unique challenges in the financial services landscape.
It typically takes our team 6-7 days to provide the client with the first CVs. This timeline allows us to conduct thorough HR screenings and perform targeted outreach through the most effective channels for this unique talent pool.
Unlike IT experts who actively engage on LinkedIn, payment specialists rarely use this platform as their primary professional network. Our success comes from leveraging alternative sourcing strategies, particularly through personal connections and recommendations. By investing additional time in targeted networking and leveraging our established relationships throughout the payment industry, we have built a reputation as a reliable source of specialized talent in this niche market.
Challenges
Finding the right talent for Visa presents several unique challenges due to the highly specialized nature of their requirements.
- Scarcity of payment experts. Visa needs skilled professionals with strong knowledge of its products and services, as well as a deep understanding of the regulatory compliance environment. They require high-quality candidates with experience in product implementation and Visa certification, which aren’t commonly found in the market.
- Geographical limitations. The hybrid work model adds another layer of difficulty. Eligible candidates should be based in Warsaw and willing to commit to regular office presence, which significantly narrows the options.
- Language requirements. Potential employees must speak fluent English in addition to having all the technical qualifications.
Cooperation process
Our partnership follows a structured hiring process designed to identify top candidates for each project. This tried-and-true approach allows us to deliver exceptional talent across all our client engagements.
Results
Our ability to quickly source and deploy pre-vetted experts with the precise specialized knowledge Visa needed allowed them to bypass lengthy training periods and accelerate their project timelines. This rapid deployment capability has made us their go-to partner for specialized talent in the Polish market.
We established a comprehensive talent pipeline specifically tailored to Visa’s unique requirements. This approach has proven highly effective. Over the years, we’ve successfully placed 40+ specialists across multiple technical disciplines and seniority levels, including:
- Java developers
- Analysts
- Project managers
- Payroll managers
- Talent acquisition specialists
- Test coordinator for web banking applications
- Administrative support staff
- Product managers
- Technical Client Success Manager
- Enterprise architect
Our active management approach has contributed significantly to the longevity of our partnership, which continues to thrive as Visa regularly approaches us with new recruitment needs.
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