Heuristic evaluation
We assess the interface against recognized usability principles to identify quick wins and deeper issues affecting the overall experience.
Build a Digital
Experience Your
Customers Actually
Want to Use
Turn UX friction into measurable business gains
Identify what drives engagement on your platform, remove friction and design debt that slow users down, and turn insights into a clear action plan for a more profitable product.
What is a UX audit?
A UX audit is a comprehensive evaluation of a digital product’s interface, user flows, and overall experience. Every layer is examined systematically to uncover friction points, design debt, and opportunities to improve user flow that may be silently costing conversions.
The outcome is a clear picture of the product’s current state and a diagnostic baseline that shows exactly where experience gaps are affecting business performance.
Why a proactive UX audit is a
business imperative
01
Elevate customer satisfaction and retention
02
Drive significant cost savings
03
Maximize Conversion Rate Optimization (CRO)
04
Gain a distinct competitive edge
When to consider a UX audit
Stagnant growth and metrics
Performance issues, low engagement, or weak conversion may point to the need for conversion rate optimization.
Product clutter
Feature accumulation can make the platform difficult to navigate and justify a navigation assessment.
Pre-redesign planning
A major update calls for roadmap prioritization grounded in clear, data-backed decisions.
Outdated tech and design
Interface responsiveness issues and growing design debt begin to affect usability, consistency, and overall product experience.
Neontri’s UX audit services tailored to your ecosystem
Web and mobile UX/UI audits
Improve usability, navigation, and interface consistency across web and mobile applications to deliver clearer user flows.
Accessibility audit
Advance inclusive usability and align the experience with accessibility standards and compliance expectations.
Industry-specific audits
Address sector requirements, including regulatory constraints, user needs, and specialized workflows.
SaaS audit
Streamline complex workflows, roles, and permissions to improve task efficiency and reduce operational friction.
E-commerce UX/UI audit
Strengthen product discovery, cart flow, and checkout journeys to support higher conversion and stronger revenue performance.
Our comprehensive 360° UX analysis
Competitor analysis
Our experts review the market landscape to show how the product compares and where there is room to differentiate.
User and data analysis
We apply conversion funnel analysis, user behavior analysis, and A/B testing to reveal how users interact with the product and where engagement drops.
Visual and structural review
We conduct a visual design review, assess interaction design, and carry out a design system review for consistency, clarity, and alignment with user expectations.
Hands-on usability testing
Our team runs task-based testing with real users to validate assumptions and uncover issues that data alone can’t reveal.
Your UX audit blueprint:
What you get
01
Executive summary
A clear overview of the main findings, supported by an analysis report and analytics review prepared for decision-makers.
02
Visual documentation
A detailed customer journey map and UX performance scorecards showing key user flows and main pain points.
03
Testing documentation
A comprehensive heuristic evaluation report and in-depth usability testing findings, highlighting the most critical issues and their impact.
04
Strategic roadmap
A prioritization matrix, updated product roadmap, and project backlog your team can act on immediately.
05
Developer handoff
A specific list of design and development tasks that shows exactly what to address next.
Our proven 5-week UX audit process
See our audits in action
We’ve partnered with leading companies to strengthen their digital products:
Digital banking platform audit
- PLN 40 billion
-
in client assets under audit
Neontri’s experts performed a full review of a digital banking platform across its mobile, web, and backend layers. The work focused on performance, resilience, and security, pinpointing key gaps and defining practical next steps to prepare the platform for further growth.
The project was delivered for a financial institution with assets exceeding PLN 40 billion and a strong presence in both retail and corporate banking.
Corporate transaction system audit
- 71
-
repositories
reviewed - 6
-
technologies
audited
Neontri carried out an in-depth audit of a corporate transaction system, reviewing 71 repositories across Java, .NET Core, React, Angular, iOS, and Android. The assessment covered architecture, code quality, security, and scalability, revealing bottlenecks and setting out clear recommendations for long-term improvement.
The audit was conducted for one of Poland’s leading universal banks, serving over 6 million clients, nearly half of the country’s corporations, and 2.8 million active mobile users, with assets exceeding PLN 280 billion.
High-scale mail iOS app audit
- 20.6 million
-
monthly users
on the audited app - 3 billion
-
page views
at peak scale
Neontri examined a high-traffic iOS mail application, looking closely at its interface, app logic, and underlying structure. The findings highlighted priority areas for change and shaped a targeted plan to improve stability, speed, and protection at scale.
The work was completed for Poland’s leading email platform, serving 8.3 million active accounts, reaching 20.6 million monthly users, and generating over 3 billion page views.
Digital banking platform audit
- PLN 40 billion
-
in client assets under audit
Neontri’s experts performed a full review of a digital banking platform across its mobile, web, and backend layers. The work focused on performance, resilience, and security, pinpointing key gaps and defining practical next steps to prepare the platform for further growth.
The project was delivered for a financial institution with assets exceeding PLN 40 billion and a strong presence in both retail and corporate banking.
Corporate transaction system audit
- 71
-
repositories
reviewed - 6
-
technologies
audited
Neontri carried out an in-depth audit of a corporate transaction system, reviewing 71 repositories across Java, .NET Core, React, Angular, iOS, and Android. The assessment covered architecture, code quality, security, and scalability, revealing bottlenecks and setting out clear recommendations for long-term improvement.
The audit was conducted for one of Poland’s leading universal banks, serving over 6 million clients, nearly half of the country’s corporations, and 2.8 million active mobile users, with assets exceeding PLN 280 billion.
High-scale mail iOS app audit
- 20.6 million
-
monthly users
on the audited app - 3 billion
-
page views
at peak scale
Neontri examined a high-traffic iOS mail application, looking closely at its interface, app logic, and underlying structure. The findings highlighted priority areas for change and shaped a targeted plan to improve stability, speed, and protection at scale.
The work was completed for Poland’s leading email platform, serving 8.3 million active accounts, reaching 20.6 million monthly users, and generating over 3 billion page views.
A partnership built on trust and expertise
Top-tier talent
Every audit is handled by senior UX analysts and design consultants with hands-on experience across complex digital products.
Fact-based recommendations
Our expert recommendations are backed by data, heuristic standards, and user psychology.
Secure and confidential
We work under strict NDAs from the first conversation, ensuring product data and business strategies remain protected throughout the engagement.
Partnerships and certifications
Ready to transform your user experience?
Let’s connect!
