Our client in this particular case study was one of the global e-commerce leaders in the sporting goods sector. They came to Neontri with the vision of building an application that could help their omnichannel strategy generate more sales transactions. General vision was to create a platform that would help the clients get what they need when there’s something not available at the store. Someone would say it’s a win-win solution and it’s not far from the truth.
Imagine that you found a bicycle of your dreams in the store, but there isn’t your size of the frame, color or functionalities available. You want to buy it, but the store doesn’t have your product. That’s a scenario when many customer’s abandon the idea of actually buying it once the get home. The solution Neontri built enables shop staff to make the order of exact product via tablets while customer’s are still in the shop. All they have to do is paying via BLIK to make the purchase and simply wait for the delivery. Easy peazy, right?
At the beginning of the whole process we discussed our mutual challenges and our business approaches. The second step was technical analysis and scope definition, which were done all together. After some work on our side and kickstarting the project we were able to create the prototype on an already existing application which was the biggest challenge for us.
The legacy code we got was old and there were some debris documentation to help us work on it so it turned out to be time-consuming. Also, it is worth mentioning that the initial solution was provided by the international team and Neontri had the challenge to speak with people located at the Head office in France.
Another thing was the pure implementation process preceded by setting up accesses etc. Neontri has developed custom integration between customer’s mobile app for coworkers and the payments system – allowing client’s in-store customers to pay for the in-store order with BLIK mobile payment, which is the most widespread payment system in Poland.
It was crucial for the client because the customer doesn't have to go to the till to pay. Now they can do it immediately with BLIK. Such a solution is very convenient and gives a huge selling opportunity for the retailer and leaves the customers satisfied - win-win solution we mentioned above.
Our model of cooperation was time&material which fits projects of that size and scale. Noteworthy is the fact that we managed to deliver the application in 70% of established time.
What can briefly sum up the whole project with the sporting goods retailer are words of their Head of Software Development:
Head of Software Development