Today, businesses depend on a secure and efficient IT infrastructure to tackle important tasks. However, keeping pace with evolving technologies like big data analytics, artificial intelligence (AI), machine learning (ML), and cloud computing can be challenging. In addition to that, companies must address growing concerns around cybersecurity and regulatory compliance. Since many still lack the necessary resources or expertise, they turn to professional help for IT management and strategic advice.
IT services and IT consulting are two popular options, each offering distinct support. While IT services focus on implementing solutions to improve business processes, IT consulting provides strategic advice on refining these solutions to achieve business goals. Studies predict that the IT services market will reach $2.95 trillion by 2032.
Currently, 71% of organizations are already outsourcing IT functions to improve overall IT performance, access specialized skills, and reduce costs. As for IT consulting, its market also looks promising, and is expected to hit $183 billion by 2028. These trends highlight the increasing need for strategic guidance to stay competitive and innovate.
At Neontri, our experts have specialized for over 14 years in delivering IT services and consulting, helping businesses across diverse industries optimize their IT infrastructure and maintain a competitive edge. Thus, whether you need tailored IT solutions, expert guidance on technological strategy, or end-to-end support, our experts are here to drive your success.
We’ve put this guide together to help businesses understand the difference between IT services and IT consulting.
Key takeaways:
- IT services focus on managing day-to-day IT tasks and keeping everything running smoothly.
- IT consulting provides advice and strategies to help businesses use technology in the best way to meet their long-term goals.
- Combining IT services and consulting is possible and beneficial for businesses that need both IT management and expert advice to solve challenges and plan for the future.
- With technology constantly changing, choosing the right type of support is more important than ever to help businesses grow and stay secure.
IT services: Essential solutions for operational excellence
IT services provide ongoing management, support, and optimization of a company’s technology infrastructure, covering everything from networks to software. IT services are fundamentally operational in nature, with a focus on keeping business systems running smoothly. Through routine maintenance, monitoring, and problem resolution, these services reduce downtime and disruptions. In essence, IT services deliver consistent, reliable outcomes that businesses can depend on to maintain efficient daily operations.
By providing proactive problem-solving and continuous oversight, IT services allow companies to focus on their main goals without worrying about technical hurdles. Globally, IT services make up 72% of all IT outsourced contracts, which highlights their increasingly vital role in supporting daily business operations.
IT services typically include:
| Managed services | – Daily IT management – Server monitoring and management – Network administration – Cybersecurity services – Data management – Business continuity planning and support |
| Comprehensive cloud solutions | – Cloud storage and computing resources – Cloud-based software solutions (SaaS, IaaS, PaaS) – Cloud backup and disaster recovery – Migration to cloud platforms |
| Network services | – Design, monitoring, and maintenance of network infrastructure and network security |
| Software development and implementation | – Building tailored applications to meet specific business needs – Third-party integration services – Software testing |
| Support and help desk services | – Help desk and technical support – Troubleshooting and issue resolution – End-user assistance and training – Software and hardware support |
A lot of businesses depend on IT service providers, especially if they don’t have the resources or expertise in-house to handle all their IT needs. Even businesses with their own IT teams benefit from external IT support. It offers access to specialized software solutions, advanced expertise, and integrations that can greatly boost efficiency.
Understanding IT services pricing and values
Organizations that use IT services gain access to a variety of benefits, from expert knowledge and advanced technologies to increased operational efficiency. These services improve performance, reduce the need for in-house IT teams, and ensure predictable costs.
Below are some common pricing models used by IT service providers:
| Hourly or daily rates | Often used for short-term projects or when the scope of work is undefined. The client is billed based on the hours worked by IT professionals on specific tasks. Hourly rates depend on location and service type, ranging from $100 to $149 in the United States to $50 to $99 in Poland. |
| Project-based pricing | A one-time, fixed fee for a defined project, with agreed-upon deliverables and timelines. Here, the costs can range from a few thousand dollars to tens of thousands, depending on the project complexity. |
| Fixed monthly rates | A predictable cost for ongoing support, which covers different IT services, from network management to software updates. |
| Per user or per device | Businesses are charged based on the number of users or devices that are supported each month. It is ideal for organizations that need consistent, predictable IT support across all users or devices. |
| Retainer agreements | A regular fee that grants businesses access to a certain level of IT support services as needed, regardless of specific usage. |
When it comes to the benefits, there are several reasons why companies decide to entrust their technological needs to IT services companies. Outsourcing IT functions can lead to cost savings and improved efficiency, as well as access to top-notch IT specialists. IT service providers also offer flexibility, scalability, and enhanced security, allowing businesses to adapt to evolving needs and better protect against cybersecurity threats.
At Neontri, we combine extensive IT industry experience with a commitment to delivering IT services that help businesses of all sizes drive growth and streamline their operations. Our team of experts handles everything from managing networks and servers to providing cloud solutions and strategic IT support. We make sure your technology stays secure, up-to-date, and aligned with your business objectives.
For instance, we helped PKO Bank Polski streamline its data management. With the Alnova Archive—a solution processing up to 3,000 transactions per second—we ensured the bank’s infrastructure remains efficient and reliable. Get in touch to learn how our IT services can help your business thrive by reducing downtime and optimizing performance.
IT consulting: Strategic solutions for business growth
IT consulting is a service focused on aligning technology with a company’s business goals.
The results of IT consulting often include reports and presentations, so clients clearly understand the proposed solutions.
As IT systems grow more complex and technology advances quickly, more companies are turning to IT companies providing IT consulting.
Key IT consulting tasks include:
| Current IT infrastructure analysis | – Assessing the existing technology setup – Identifying inefficiencies and gaps – Offering software consulting, IT or digital transformation consulting to identify opportunities for improvement and optimization |
| Expert recommendations | – Delivering expert advice on the right or custom software, hardware, network setups, and digital transformation |
| Strategic planning | – Creating a roadmap to ensure IT supports overall business objectives |
| Risk assessments and preventive measures | – Identifying potential IT risks – Suggesting measures to avoid risks |
| Advising on emerging technologies | – Offering actionable insights on new tech trends and how they can foster business growth |
IT consulting can be a key driver of digital transformation, helping companies modernize their infrastructure, implement cost-reduction strategies, and adopt new software and the latest technological trends. It’s particularly valuable for businesses undergoing significant changes. These may include scaling operations, shifting to the cloud, or embracing artificial intelligence and automation.
Curious how consulting can transform your business? Contact Neontri to see how a strategic IT approach can elevate your company’s performance. With a deep understanding of client needs, we offer IT consulting services that help businesses transition into the future confidently.
Exploring IT consulting costs and business impact
IT consulting pricing depends on the location, company size, project complexity, and required tech stack. Common pricing models include:
| Hourly or daily rates | Consultants usually charge by the hour or day. Even though it gives clients flexibility, it can make costs harder to predict. Rates vary based on expertise and location: in the United States, they range from $100 to $250 per hour; in Western Europe, from $100 to $150; and in Eastern Europe, rates can be as low as $50 per hour. |
| Project-based | This model sets a fixed price for a defined project scope, giving clients cost certainty upfront. |
| Value-based | Prices are based on the business value of the service, not the time spent, which often results in higher rates for high-impact work. Top-tier IT consultants may charge around 10% of the project value they’re working on. |
Consulting companies offer several advantages to organizations looking to leverage technology effectively. Apart from aligning technology solutions with business goals, optimizing workflows, and reducing IT costs, IT consultants help to integrate new technologies, improve security, and scale efficiently.
IT services and IT consulting: Key differences
Understanding the differences between IT services and IT consulting is crucial for selecting the right approach for a business. While both offer valuable support, they serve different needs. Below is a comparison that highlights the main differences.
| Feature | IT services | IT consulting |
| Nature of service | Operational (hands-on) | Strategic (advisory) |
| Focus | Maintaining IT systems | Aligning IT with business goals |
| Time frame | Ongoing support | Project-based or long-term partnerships |
| Deliverables | IT system maintenance, troubleshooting, support | Strategic guidance, tech recommendations, roadmaps |
| Scope | Broad, covering all aspects of IT infrastructure | Focused, addressing specific business challenges |
| Client interaction | Reactive (based on immediate needs) | Proactive (building relationships) |
| Pricing model | Typically subscription-based or pay-as-you-go | Project-based fees or hourly rates, sometimes fixed-price engagements for defined scopes |
IT services and IT consulting: What to choose?
Some companies see real value in combining IT services with technology consulting. This approach lets them:
- manage day-to-day operations smoothly;
- and prepare for future growth with cutting-edge technologies.
For example, an IT services provider handles tasks like network monitoring, security updates, and user support. At the same time, an IT consultant can drive larger technology projects like digital transformation.
This combined approach allows organizations to address their immediate needs and work toward long-term goals. It builds a strong, adaptable IT foundation that’s prepared for future opportunities.
Neontri goes beyond traditional IT support. Our blend of proactive services and strategic IT consulting helps businesses stay efficient today and competitive tomorrow. We manage critical IT operations to ensure stability and security, while also guiding companies on adopting new technologies that align with their broader objectives.
With Neontri, you have a partner who keeps your systems running efficiently and your business moving forward. Schedule a call to get a roadmap to adopt advanced technologies.
How to evaluate which option suits your business needs?
Deciding between IT services and consulting can feel like a balancing act. Each offers unique benefits, but it all comes down to what a business truly needs. Here’s a straightforward, five-step roadmap to guide businesses through the decision.
Step #1: Conduct an internal IT audit
Start by assessing your company’s current IT setup, strengths, and weaknesses. You can either perform the audit yourself to gain firsthand insights or engage a consultant for an expert, in-depth assessment. This audit will help you see if your company needs ongoing support or just specific, project-based improvements.
Step #2: Define technology goals
Outline short- and long-term objectives. Are you looking for improved day-to-day operational support, strategic digital transformation, or both? Defining clear goals will make it easier to decide which option: IT services, consulting, or combination, best meets the company’s needs.
Step #3: Analyze return on investment (ROI)
Examine the possible return on investment (ROI) of each approach. Take into account both the immediate financial effects and the long-term benefits like enhanced cybersecurity, reduced downtime, and increased productivity. While IT services contribute to the economical stabilization of daily operations, consulting often brings about targeted transformation.
Step #4: Evaluate resource needs and availability
Review the internal IT team’s ability to handle the additional workload. If the team is stretched too thin, managed IT services can oversee day-to-day tasks, whereas IT consulting can focus on strategic projects.
Step #5: Consider engagement duration
Decide if your needs are continuous, ongoing support, or more periodic, short-term engagements. This decision can help determine whether IT services, IT consulting, or a combination would be most effective for your organization.
Partner with Neotri for expert IT services and guidance
With Neontri as your IT partner, your business gains access to both reliable, daily support and high-level strategic consulting. With over 10 years of experience and more than 400 successful custom projects delivered, our tech solutions are tailored to enhance productivity, strengthen security, and drive growth. Contact us to discover how Neontri’s comprehensive IT services can empower your business to stay ahead and achieve its goals.
Final thoughts
Making a choice between IT services and IT consulting may indeed be challenging. Yet, businesses should consider their immediate operational needs and long-term goals. IT services focus on keeping daily operations running smoothly, while IT consulting helps guide strategic decisions and technological advancements. For many companies, opting for one solution isn’t enough. Instead, using both can be the ideal approach.
FAQ
How do IT services and IT consulting complement each other?
IT services focus on maintaining and managing a company’s daily operations, like network management and cybersecurity. IT consulting, on the other hand, is about advising and aligning technology strategies with business goals. Together, they create a comprehensive approach to both immediate IT needs and long-term business growth.
What is the primary difference between IT services and IT consulting?
The key difference is that IT services are operational and hands-on, providing ongoing support and management. IT consulting is strategic, offering expert advice to optimize and align technology with business objectives.
Can IT services and IT consulting be used together?
Yes, many businesses use both IT services and consulting. While IT services ensure day-to-day operations run smoothly, IT consulting helps set long-term business strategy and drive innovation.
What are the cost differences between IT services and IT consulting?
IT services are usually priced on a recurring basis, such as per user or fixed monthly fees, offering predictable costs. IT consulting, however, tends to be project-based or hourly, reflecting a more variable cost structure depending on the scope of advice and projects.
How can a company determine if it needs IT services or consulting?
A company may need IT services if it requires the best solution for ongoing infrastructure support and operational tasks. IT consulting is more suited for businesses that need strategic guidance, such as technology assessments, new strategies or digital transformation plans.
How does IT consulting support business growth and innovation?
IT consultancy drives significant growth by providing insights into the latest technologies, recommending process improvements, and helping businesses adapt to changing market demands. It enables organizations to leverage technology as a competitive advantage.
