Future trends in mobile banking will change how people manage their money. This shift is already evident, as apps have become the preferred way for millions of people to handle their finances.
In this situation, offering only basic money-related functionalities is no longer enough. To meet the growing user expectations and attract new customers, banks must go beyond simple transactions. They need to add new features like personalized budgeting tools, AI-driven financial advice or real-time spending analytics, and take into consideration different age groups and people with disabilities.
At Neontri, we’re doing just that. With over 10 years of mobile app development experience and more than 100 successful projects for top European banks, we know how to build secure, innovative, and user-friendly apps that keep pace with the latest trends.
In this article, we’ll take a look at the key trends that are changing the future of mobile banking, from hyper-automation, AI-driven personalization, and super-apps to the rise of open banking, stronger security, and more.
Mobile banking trends
Customers today are more tech-savvy, and they expect their banking experience to be as seamless and convenient as all other digital services. Banking must be faster, safer, and more personalized. Below is a list of the most important mobile banking trends that will shape the industry.
Trend #1: Hyper-automation for smarter financial operations
Business processes are becoming more and more automated, reaching the point where even complex tasks can now be done with very minimal human involvement. What helps businesses move beyond traditional automation is artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA).
The mobile banking sector has also started to leverage these technologies. With hyper-automation, banks can automate a wide range of routine tasks, which typically include:
- Customer onboarding and account management;
- Loan processing and risk assessment;
- Payment and fee processing;
- AI-driven customer support;
- Document and data management.
By no doubt, hyper-automation is a growing trend, with its global market expected to reach $118.66 billion by 2030. It’s all driven by rapid digitization, higher demand for automation in banking processes, and the need to lower costs while improving operational efficiency. Banks like JPMorgan, Bank of America or DBS Bank have already implemented hyper-automation in their processes.
Trend #2: All-in-one mobile apps centralizing financial management
- Super apps merge multiple services into one platform, allowing users to:
- order food;
- shop for clothes;
- make payments;
- communicate with friends.
In the Asian market, super-apps have become very popular, with platforms like China’s WeChat, Japan’s LINE, and India’s Tata Neu setting the bar high. Western countries are starting to realize the enormous potential of this new solution.
The mobile banking market is no exception here—European and U.S. financial institutions are now slowly exploring how to develop their own super-apps to meet the evolving needs of their customers. By integrating various services, such as payments, personal financial management, and loans, into one application, banks can increase user engagement and unlock new revenue streams.
In the US, platforms like Cash App and SoFi are evolving into one-stop financial ecosystems. Similarly, in Europe and the UK, digital banks such as Revolut, Monzo, and N26 have expanded their banking services with a range of features and products, including those offered by third-party providers.
Trend #3: AI-enhanced fraud detection and cybersecurity
As more customers turn to mobile banking apps to manage their finances, they want to be sure their accounts are safe. Even though financial institutions put a lot of effort into taking advanced security measures, around 80% of users still worry about losing their personal data and account details to security breaches.
The answer to these concerns is AI-driven fraud detection which helps banks scan enormous volumes of data in real time and detect suspicious activity to protect user data. To improve security, banks are moving beyond traditional authentication methods like passwords and two-factor verification, which usually involve a PIN and a one-time code sent via SMS or email.
To make sure that only authorized users can access their accounts, financial institutions have started to implement multi-factor authentication (MFA), which additionally includes biometrics such as:
- Facial recognition;
- Fingerprint scanning;
- Voice ID.
In the future, banks may incorporate even more advanced techniques, like vein or heartbeat recognition, to provide stronger protection and set a new standard for secure mobile banking.
Trend #4: AI-driven financial solutions for hyper-personalized experiences
Given that 72% of customers say personalization is important, offering the same experience to everyone is no longer a smart business move. To stand out, build loyalty, and increase customer satisfaction, financial institutions need to move toward personalized banking experiences.
That’s possible with AI-driven technologies. By leveraging machine learning and predictive analytics, banks can study customer behavior, preferences, and transaction history to offer tailored products and services.
Banks see that these features can make the customer experience much better. For example, Bank of America, has introduced Erica—its virtual assistant that provides tailored financial advice, spending tips, and reminders based on individual behavior. JPMorgan Chase, on the other hand, offers customized credit cards and loans based on the specific needs of its customers.
Trend #5: Open banking and API ecosystems
Open banking is transforming the financial industry by allowing banks to securely share customer data with approved third-party providers. This is done through APIs, but only with the customer’s permission.
Access to data gives licensed suppliers the possibility to provide innovative, creative products and services, including payments, tailored data insights, aggregated account management, and others. Globally and in Europe open banking is becoming more common. A study by Juniper Research predicts that global open banking payments will increase from $57 billion in 2023 to over $330 billion by 2027.
Banks like Barclays, HSBC, and Monzo are at the forefront of using open banking APIs. Many other banks worldwide are also adopting these solutions to enhance their services and improve the customer experience.
Trend #6: Going green in mobile banking
As customers care more about the environment and social issues than ever before, they like to choose banks that share their beliefs. Research shows that 7 out of 10 customers are likely to abandon companies that harm the environment. This encourages banks and financial companies to pay more attention to eco-friendly projects and responsible practices.
A number of regulations are also driving this change, pushing banks to adopt environmental, social and governance (ESG) practices. These include the EU’s climate disclosure rules and, initiated by the United Nations, the Principles of Responsible Banking and the Net-Zero Banking Alliance.
In this situation, banks are starting to offer features in their mobile banking apps that help customers:
- Apply for green loans, including car loans, home loans, and solar panel financing.
- Invest with green savings, bonds, and climate-friendly funds.
- Track environmental impact with carbon calculators, sustainable shopping tips, and eco-friendly cards.
- Support green projects through investments in renewable energy and green businesses.
Many traditional banks, such as HSBC and Citibank, are already working on sustainability by offering products like green bonds and renewable energy financing. Neobanks like Tandem and Aspiration support green banking by offering eco-friendly loans and helping customers track their carbon footprints. Although these banks are currently in the lead, more banks are likely to start using environmentally friendly practices in the future.
Trend #7: Instant payments and smooth cross-border transfers
Today, both people and businesses need faster ways to send money. In response, banks offer instant payment solutions that work 24/7. However, consumer demand for fast payments is moving beyond domestic financial transactions.
Initiatives like SWIFT’s Global Payments Innovation and SEPA Instant in Europe, combined with fintech solutions, enable people and businesses to send money across borders in seconds. As a result, cross-border payments are becoming more efficient, easier to complete, and more accessible for everyone.
N26 is a mobile-only bank in Europe that lets users send money instantly within the Eurozone. With SEPA Instant transfers, people can make fast payments and cross-border transactions. Revolut might be a good example here as well because it also allows for quick global payments at quite competitive exchange rates.
Trend #8: Widespread adoption of digital currencies in mainstream banking
Central Bank Digital Currencies (CBDCs) are quickly becoming a significant trend in finance, and many countries are now exploring their use in banking systems. These digital currencies change the way the financial sector works by offering faster and more efficient cross-border payments and new financial tools within mobile banking platforms.
While CBDCs are still in the early stages of testing, their implementation is expected to expand over time. Already, a few institutions have started experimenting with digital currencies. One example might be JPMorgan Chase that developed the JPM Coin for instant transfers between institutional clients. There are also central banks like the European Central Bank and the People’s Bank of China which are working on the digital euro and yuan.
Trend #9: Banking across devices for more accessibility
80% of customers are frustrated with the inconsistent experience they get across different banking platforms. This is a serious problem that can’t be ignored. To fix this, banks are working to create an omnichannel experience that allows users to switch smoothly between mobile apps, websites and physical branches.
With integration across platforms, customers can apply for a loan on their phone and finish it in person or on a desktop without any interruptions. This is possible in the Chase Bank app—customers can start a transaction within the app and complete it on the web and in ATMs.
In the future, customers may be able to use voice-activated banking and augmented reality (AR) to manage their finances.
Trend #10: Financial literacy through gamification
Even though 62% of consumers use banking apps daily, still a lot of them struggle to understand complicated financial concepts like credit scores, investing strategies, and budgeting. To address this problem, banks have begun to incorporate gamification features in their mobile apps.
They turn tedious and complex tasks into engaging and rewarding experiences. Through quizzes, simulations and scenario-based games, users can learn about financial aspects in a fun and interactive way. It’s especially useful for young users who already use banking apps but lack proper money management skills, and for older generations like Baby Boomers who are slowly getting into mobile banking.
Monzo, a UK-based neobank, might be a good example here. It has features like “Savings Pots”, which allow users to set goals and track their progress, and personalized challenges and rewards that make routine banking tasks enjoyable, so users can develop better financial habits.
Trend #11: Enhanced financial inclusion for the underserved
With mobile-first strategies, financial institutions are expanding their reach to remote and rural regions that lack basic banking infrastructure. Through mobile banking apps, people in underserved areas gain access to services such as:
- Loans
- Savings
- Investments
- Insurance
- Payments
Digital wallets also play an important role in this process. They allow people to make secure mobile banking transactions without the need for a bank account.
As smartphones become more widespread, this trend will continue to grow, enabling even those in remote regions to manage money, access credit, and gain financial independence directly from their mobile devices.
Trend #12: Next-generation mobile banking through immersive tech
In an era where customer experience is really important, immersive technologies offer a one-of-a-kind opportunity to create engaging and memorable interactions with banking services. Although they are still in their early stages within the banking sector, their potential is enormous.
Introducing AR in finance would let banks create an interactive environment in which the user sees products and services in quite a new way, and even receive financial insights in real-world contexts. One of the best examples of banks that decided to use AR is the Commonwealth Bank of Australia.
They developed an AR property search app that simplifies homebuying and helps customers make faster and more informed decisions. All the users need to do is to simply point their phone at a building or street to see details about a property, like its price, past sales, and nearby facilities.
Perhaps in the future, we will shift from AR to even more immersive VR experiences, in which clients can visit a virtual branch from the comfort of their own home, explore products, receive personalized recommendations, and interact with virtual bankers in real time.
Trend #13: The rise of digital-only banks
Digital-only banks are gaining popularity, especially among younger, tech-savvy consumers. A study by Deloitte found that 42% of Millennials and 48% of Gen Z use digital-only banks as their main bank. The shift from traditional to digital banking was inevitable as customers expected:
- Greater convenience;
- Various financial services available 24/7;
- Fewer visits to physical branches.
Such banks don’t differ much from their traditional counterparts when it comes to services. Institutions actually offer the same but just in a more convenient, digital format. What also gives digital-only banks the advantage over conventional banking models is a user-friendly environment and lower fees. Some of the popular examples include Chime, Revolut, and N26.
Trend #14: Expanding financial services through fintech partnerships
Despite going digital, traditional banks might still find it difficult to keep up with the speed and flexibility needed to update their policies and processes. By establishing partnerships with fintech companies, they can significantly expand their mobile apps’ capabilities.
Such collaborations give banks access to the innovative solutions fintech startups and companies excel at. As a result, financial institutions can offer new services without major app upgrades while reaching new customers, expanding into different markets, and increasing customer retention. And the range of new features is wide, from BNPL options and P2P lending to AI-powered financial advice, real-time fraud detection, and lots more.
Partner with Neontri to transform your mobile app development
At Neontri, we focus on staying ahead of industry trends to deliver innovative mobile banking solutions. With 10+ years of experience in fintech and 400+ successful projects, we understand what it takes to build applications that stand out.
One of our most significant achievements is IKO—the world’s top-rated mobile banking app, created for one of Poland’s largest banks. Today, it has over 8 million active users. We have also developed a PSD2 hub that connects more than 300 Polish banks with third-party providers, offering personalized services and improving customer loyalty.
Would you like to develop an app that stays ahead of industry trends? Reach out to us to learn how we can tailor our solutions to your needs: from seamless integration to personalized solutions, our team will work closely with you to bring your vision to life.
Final thoughts: Future of mobile banking
The future of modern banking looks bright, and it’s evolving at a pace that’s hard to ignore. As technology advances, so do consumer expectations. So, to remain competitive and give greater value to their clients, banks must embrace change by incorporating AI, implementing robust security measures, and expanding their services.
FAQ
What innovations in mobile banking are expected to emerge in the next few years?
Mobile banking services will change to offer more personalized experiences by using AI for budgeting and financial advice. Users will be able to easily handle all their financial tasks with just a few taps. This includes quicker payments and enhanced security options, like using biometric authentication.
What are the potential risks associated with the rise of super-apps in banking?
With super-apps, mobile banking security concerns grow because they combine many services in one app, making it a bigger target for hackers. These apps also gather a lot of personal data, which can lead to privacy issues.
Sources
https://assets.kpmg.com/content/dam/kpmg/ua/pdf/2019/09/future-of-digital-banking-in-2030-cba.pd.pdf
https://forbytes.com/blog/digital-banking-trends/
https://www.aranca.com/knowledge-library/articles/business-research/transforming-banking-operations-the-rise-of-hyperautomation
https://bankingjournal.aba.com/2024/04/gleaning-super-app-insights-for-u-s-banking/
https://ibsintelligence.com/ibsi-news/fraud-evolution-ai-takeover-and-borderless-banking-what-to-expect-in-2025/
https://ailleron.com/insights/hyperautomation/
https://bankiq.co/an-essential-guide-to-payment-fraud-detection-and-prevention-in-2025/
https://finextcon.com/the-evolution-of-online-banking-trends-shaping-2025/
https://newsroom.mastercard.com/news/perspectives/2024/10-top-payments-trends-for-2025-and-beyond/
https://www.firstbank.com/resources/learning-center/top-banking-trends-to-watch-in-2025/
https://www.pragmaticcoders.com/blog/how-to-build-a-sustainable-banking-app-2024-business-guide
https://www.sciencedirect.com/science/article/pii/S2405844024065927
https://fuze.finance/blog/cross-border-payments-2025/
https://www.linkedin.com/pulse/evolution-online-banking-trends-shaping-2025-finext-tech-conference-rjgcc/
https://www.miquido.com/blog/gamification-in-financial-services/
https://www.linkedin.com/pulse/immersive-experiences-banking-wicked-impact-virtual-reality-day-ua1uc/
https://innowise.com/blog/digital-banking-trends/
https://kyanon.digital/hyper-personalization-in-banking/
https://www.techfunnel.com/fintech/open-banking-api-ecosystems-innovation/
https://diceus.com/mobile-banking-trends/
https://www.telecoming.com/blog/bridging-the-gap-financial-inclusion-through-mobile-technology/
https://softwaremind.com/blog/how-augmented-reality-is-transforming-the-banking-industry/
https://www2.deloitte.com/us/en/insights/industry/financial-services/digitalization-in-banking.html
